Hi, how can we help?

Welcome to the help center of our ClassPoints Loyalty Program!

If you need help with your ClassPoints account, you're in the right place! However, if you have questions about topics like canceling classes, canceling memberships, credits used for booking classes, brand challenges, future bookings, or billing details, please make sure to reach out to your studio directly. They'll have more info to help you out!

Getting Started

Learn how to join ClassPoints, Earn Points, and Redeem Rewards
Get additional support

Have questions? Get answers here by submitting a ticket.
Learn about Rewards

Answer frequently asked questions about earning and using rewards

FAQ's

Frequently Asked Questions about ClassPoints
Getting Started

How to join ClassPoints and start earning rewards
Points Missing

Troubleshooting your ClassPoints point totals
Membership Tiers

How ClassPoints Membership Tiers are structured
Points Questions

How points are calculated and earned
Rewards Questions

How rewards are earned and redeemed

More Resources

Our helpline hours:

9:00am- 5:00pm PST Monday to Friday
Submit a ticket

Send us a ticket describing your issue - help is on the way!

Hi, how can we help?

More Resources

Our helpline hours:

Points may be delayed up to 48 hours